G&A Partners

  • Digital /Electronic Services Manager

    Job Locations US-TX-Huntsville
    ID
    2019-1203
    Category
    Accounting/Finance
    Type
    Regular Full-Time
  • Overview

    For over 20 years, G&A Partners has been helping entrepreneurs grow their businesses, take better care of their employees, and enjoy a higher quality of life by providing proven HR solutions and technology.

    One of G&A Partners’ clients a financial institution located in Huntsville, TX and they are looking for an experienced Digital/Electronic Services Manager to join their dynamic team.

     

    The Digital/Electronic Services Manager manages the digital services and delivery of digital/electronic services. Provides leadership and expertise for deployment, maintenance and operations of digital services. Handles the day-to-day management of delivery of digital/electronic services. Serves as liaison to third parties for support and implementation of digital services. Ensures all services are delivered and functioning in compliance with state and federal regulations.

    Responsibilities

    • Provides leadership for delivery, management and deployment of digital/electronic services, works with vendors to secure service enhancements and improve security of services delivery.
    • Provides day-to-day management of the delivery of digital services, assuring continuous, fully functioning delivery, and troubleshooting service disruptions.
    • Monitors operations for service quality ensuring all products are delivered within established quality standards.
    • Monitors industry trends regarding digital services including product design, delivery, methods, pricing,new technology and makes recommendations for changes to existing services.
    • Monitors credit union performance against industry benchmarks and credit union-adopted targets; takes appropriate action to promote credit union performance that meets or exceeds such targets.Provides for appropriate support, 24 x 7, of users of digital servers, through call center and/or other resources.
    • Assures support staff are appropriately trained, are provided with comprehensive troubleshooting guides, and have access to requisite digital services management portals tohandle all customary and usual service issues.
    • Develops and maintains user guides for all credit union digital services, as well as operational and troubleshooting guides for staff who support users of the services.
    • Train credit union staff on functionality of digital services, as well as how best to troubleshoot problems members commonly experience when using digital services.
    • Serves as resource to staff for troubleshooting issues with use of digital services.
    • Provides member assistance and troubleshooting, working assigned tickets to full member satisfaction.
    • Ensures electronic services are presented and offered in compliance with established policies, regulations and la
    • Manages implementations for new digital services and enhancements of existing digital services.
    • Manages new releases for digital services, including environmental readiness, staff briefings and trainings, and user notifications and support with changes.
    • Assists in the development of marketing programs that increase awareness of and to promote use of the Credit Union's diservices.
    • Provide the board, management and the team with regular reporting of results and plans toenhance the buy in and engagement of the team and organization in the adopted digital services
      and strategies.
    • Performs analysis of and evaluates the Return on Investment (ROI) of strategies,new initiatives and or products and services, providing Board and Management data driven decisions and strategies.
    • Makes recommendations and presentations on current initiatives, revisions to current strategies and all targeted growth initiatives.
    • Performs other job related duties as assigned.

    Performance Measurements:

    • To meet or exceed the credit union's planned adoption rates and other product/service objectives as stated in
      the business plan.
    • Provide direction and recommendations to management, based on current research data, regarding market strategies and directions the credit union should take in the digital services arena.
    • Deliver planned results within budget.
    • Provide informed, professional, accurate service and support to all members and associates.
    • Prepare specifications and send requests for proposals (RFP's) as assigned, performing cost and benefit analysis on RFP's when they are received.
    • Ensure assigned reports are accurately prepared and delivered in a timely manner.
    • Ensure digital services are monitored and managed to ensure accuracy, efficiency and proper performance of the services

    Qualifications

    Experience

    • Two years to five years of similar or related experience.

    Education

    • A two year college degree
    • Completion of a specialized course of study at a business or trade school
    • Completion of a specialized and extensive in-house training or apprenticeship program.

    Interpersonal Skills

    • A significant level of trust and diplomacy is required, in addition to normal courtesy and
      tact. Work involves extensive personal contact with others and/or is usually of a personal or
      sensitive nature. Work may involve motivating or influencing others. Outside contacts
      become important and fostering sound relationships with other entities (companies and/or
      individuals) becomes necessary.

    Other Skills

    • Excellent analytical skills, people skills, and self-direction.
      Proficiency with computer equipment, spreadsheet, and word processing software.
      Ability to understand electronic operations, security concerns and interpret regulations and
      policies.

    Physical Requirements

    • Required job duties are essentially sedentary work consisting of occasional walking, standing and lifting and/or carrying ten pounds maximum

    Work Environment

    • Required job duties are normally performed in a climate-controlled office environment.

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