G&A Partners

  • Plastic Card Programs Manager

    Job Locations US-TX-Huntsville
    ID
    2019-1204
    Category
    Accounting/Finance
    Type
    Regular Full-Time
  • Overview

    For over 20 years, G&A Partners has been helping entrepreneurs grow their businesses, take better care of their employees, and enjoy a higher quality of life by providing proven HR solutions and technology. One of G&A Partners’ clients a financial institution located in Huntsville, TX and they are looking for an experienced Plastic Card Programs Manager to join their dynamic team.

     

    Provides leadership for the design and management of the debit card program, debit and credit rewards and fraud mitigation programs and manages credit card plastic issuance and controls. Provides direct assistance to members with card usage issues. Manages all issuance, renewal and revocation of plastic cards. Directs the daily operations of the plastic card programs; assists members with their card accounts, fraud and rewards systems; controls issuing, blocking, and renewals of credit cards/ATM cards/Debit cards. Monitors and manages vendor relations with the plastic card service providers and related program(s). Ensures all card programs are operated in compliance with state and federal regulations.

    Responsibilities

    • Manages plastic card issuance and reissuance end to end, ordering cards, printing cards, setting up member files in the related computer systems and facilitates delivery of mailed and instant issue cards to the members.
    • Manages card supply for in branch instant issue.
    • Monitors card issuance activity at all Branch locations.
    • Inventories and reconciles cards issued in branch monthly to system records.
    • Provides for maintenance and troubleshooting of instant issue card printers.
    • Develops policies and procedures for all department functions.
    • Recommends and implements card issuance, limits, use, and administration policies and practices.
    • Trains lobby-facing staff on card issuance compliance and procedures.
    • Supports staff by trouble-shooting debit card instant issuance and card use.
    • Monitors debit card activation, and deletes cards not activated within established time frames.
    • Troubleshoots card transaction issues, approving and amending card limits, travel limits and exemptions, and educates members and staff on appropriate use of credit and debit cards and related products.
    • Provides members with information and direction regarding their account status, requests, payments, and rights and obligations associated with the account; processes member requests for
      charge-backs according to established policy.
    • Manages all aspects of the outsourced dispute management centers, limits and approval centers and card activation centers.
    • Coordinates with Debit and Credit card fraud centers on suspected fraudulent transaction review and processes.
    • Monitors credit union compliance with policy as well as applicable state, federal, and VISA rules and regulations.
    • Provides recommendation for and implementation of program modifications and enhancements.
    • Monitors and reports on program performance through direct oversight as well as review and analysis of system and credit union reports.
    • Prepares management reports regarding the statistical data of the plastic card programs, use, adoption, activity, fraud program(s) and rewards programs.
    • Develops strategies to increase adoption and use of the cards, fraud and rewards programs.
    • Monitors program performance through direct oversight as well as review and analysis of system and credit union reports.
    • Conducts market research and monitors developments in the payment card industry.
    • Makes recommendations for product or service modifications or improvements to benefit the member or maintain a more efficient cost effective service.
    • Develops/assists with the development of the budget for the card programs.
    • Performs other duties as assigned.

    Performance Measurements:

    • Provide informed, professional and personal assistance to all members, Board and Committee Members, Credit Union employees and business partners.
    • Provides timely resolution of members’ card issues; records details of issues and actions to resolve issues in member ticketing system.
    • Meets established metrics for card program operation, such as program profitability, activation, Interchange income, card usage, and card fraud.
    • Provides timely, professional, and collaborative support and training to lobby-facing staff who are seeking assistance on behalf of members with card usage issues.
    • Continuing, strong month-over-month debit card program profitability.
    • Timely, error free, cost-effective re-issue of expiring cards.
    • Provides productive input to senior management on debit card program policies and operation.

    Qualifications

    Experience

    • Two to five years of similar or related experience

    Education:

    • A two year college degree or Completion of a specialized course of study at a business or trade school or Completion of a specialized and extensive in-house training or apprenticeship program.

    Interpersonal Skills:

    • The ability to motivate or influence others as an essential part of the job.
    • A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
    • Obtaining cooperation (internally and/or externally) is an important part of the job.
    • Must be able to develop written materials for training and instruction and be comfortable instructing and mentoring others.

    Other Skills:

    • Excellent organizational and editing skills; keyboarding skills, high attention to details.
    • Work involves multiple vendors and computerized programs, preparation of reports, spreadsheets and strong communications skills.

    Physical Requirements:

    • Required job duties are essentially sedentary work consisting of occasional walking, standing and lifting and/or carrying ten pounds maximum

    Work Environment:

    • Required job duties are normally performed in a climate-controlled office environment.

     

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