For over 25 years, G&A Partners has been helping entrepreneurs grow their businesses, take better care of their employees, and enjoy a higher quality of life by providing proven HR solutions and technology. G&A Partners' client is currently seeking a Maintenance Account Manager to join its team in Austin, TX.

Summary

We are seeking an experienced Maintenance Account Manager with experience in landscape management, sales, or a related field. In this role, you will be responsible for overseeing customer accounts, driving sales, and ensuring top-tier customer satisfaction while maintaining quality service standards. The Client is committed to using ecological principles to design, build, and maintain sustainable, functional landscapes.

As a Maintenance Account Manager, you will be responsible for:

• Managing and nurturing relationships with new and existing maintenance clients to ensure satisfaction and ongoing business.
• Developing sales strategies to generate leads, convert prospects, and increase the scope of maintenance services offered.
• Creating and managing maintenance accounts for clients, ensuring all needs are met in a timely and professional manner.
• Conducting site visits and quality control inspections to ensure services meet company standards.
• Preparing and presenting maintenance bids for both new and existing clients.
• Coordinating and overseeing maintenance schedules and ensuring that crews have the resources needed to complete work on time.
• Collaborating with Project Managers to resolve project issues and maintain customer satisfaction.
• Monitoring maintenance crew performance, tracking hours, and assigning tasks as needed.
• Coordinating maintenance invoicing and ensuring timely payments.
• Managing procurement and delivery of necessary materials for landscape maintenance services.
• Ensuring compliance with company policies, industry regulations, and safety standards.
• Handling administrative tasks such as obtaining necessary vendor setup documentation (W9 forms, insurance certificates, etc.) and general office support.

Education & Experience:

• High school diploma or GED required; additional qualifications or certifications in landscape management or business preferred.
• At least 3 years of previous experience in a landscape or irrigation management role, or a similar field.
• 1+ years of experience in sales or account management in a landscape or related industry.
• Strong customer service and relationship-building skills, with the ability to develop long-term partnerships.
• Proven ability to generate leads and convert them into maintenance contracts.
• A proactive, self-motivated attitude with a focus on quality and client satisfaction.
• Excellent organizational and time-management skills, with the ability to handle multiple priorities in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to engage and collaborate effectively at all levels of the organization.
• Proficiency in Microsoft Office, Outlook, Teams, and general computer applications.
• A strong work ethic and a commitment to delivering results.
• Ability to work overtime as needed to meet deadlines.
• Availability to work both indoors and in the field, including conducting job site visits and inspections.
• A valid driver's license with a clean driving record and reliable transportation.
• Bilingual (Spanish) is preferred.

Equal Opportunity Employer Statement

G&A Partners as an Equal Opportunity Employer considers all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Our management team is dedicated to providing a work environment free of discrimination and harassment based on any of these characteristics. We are committed to this policy and achieving a diverse workforce with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.